My Gov - Feedback

Proceeding from the pursuance of excellence, the UAE Government has simplified procedures and developed levels of governmental performance and services provided in order to achieve user-satisfaction in line with the Government´s objective to open communication channels with users in an effort to identify their needs and promote their suggestions, the Federal Feedback Gateway has been set-up in accordance with local and global best practices. This gateway will serve as an effective means to achieve the strategic objectives of the Federal Government through the receipt of remarks and suggestions from users, and by processing them to improve the Federal Government´s services.

Access to the Federal Feedback Gateway:


to enter the Federal feedback gateway, Click Here


System Objectives

The Federal Feedback Gateway provides the framework for a unified and consolidated administrative work needed to deal with customer remarks and suggestions effectively and efficiently and benefit from them in the improvement of the federal government services, in addition to raising the level of customer satisfaction about the federal government and for the fulfillment of the federal government’s vision to be one of the best governments in the world. The system aims to:


  • Opening channels of communication with all customers, in addition to determining their needs and expectations

  • Focus on improving the federal government services through the application of global best practices

  • Improve government efficiency

  • Raising awareness of customer service excellence culture

  • Development of human resource skills in innovation and excellence

  • Encourage a spirit of partnership and cooperation in finding positive solutions to the challenges faced by the customers

  • Award and encourage innovations in order to improve the services provided by the federal government and accordingly improve customer satisfaction

Time required for the following:

  • Suggestions: 30 days working days

  • Complaints: 7 working days