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Settlement of Complaints related to securities

Service Channels
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For inquiries call us at 800 SCAUAE (722823)

Service Code 370.07.001.000

Classification G2B & G2C

Sub Service Type Variation Service

Service Type Transactional

Priority Service Yes

Working Hours

7:30 AM - 2:30 PM

Sunday - Thursday

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Service Description

The Securities and Commodities Authority (SCA) considers the dispute filed therebefore concerning the matters related to financial markets licensed in the State by the SCA.

Sector General Managment
Department/ Section Enforcement & Followup Department / Complaints Section
Service Audience Investors in financial markets + stock brokerage companies
Service Duration
3 months renewable for a similar duration, taking into account that the duration may be longer according to the circumstances and updates of the complaint.

Service Fees

- 500الرسوم

Service steps & procedures Requirements & Documents e-Service Steps

Service steps & procedures

Number of steps in the event of using the website = 3

Step 1: Creating a new account.

Step 2: Filing a new complaint, completing the required data and fields, and attaching the documents in accordance with other conditions and requirements related to filing a complaint as stated in Decision no. 45/2016 mentioned above.

Step 3: Paying the fee and clicking on “send the request”.

The complainant will be informed that his request has been received and about the procedure that has been taken.

Number of steps in the event of attending in person = 3

Step 1: Filling the complaint form and submitting the required documents in accordance with the other conditions and requirements related to the complaint filing as stated in the Decision no. 45/2016 mentioned above.

Step 2: Paying the fee of the SCA.

Step 3: Registering the complaint.

Number of steps in the event of using the email = 3

Step 1: Sending the complaint filing form after completing the data therein and attaching the required documents in accordance with the conditions and requirements related to complaint filing as stated in Decision no. 45/2016 mentioned above.

Step 2: Paying the fee and attaching the payment receipt.

Step 3: The administration shall register the complaint and inform the complainant thereof.

Requirements & Documents

1) The complainant shall first verify SCA jurisdiction to consider its complaint by reviewing the provisions related to jurisdiction as stipulated in the Administrative Decision No. (45/R.T) of 2016 Concerning the Regulation for Complaints of Financial Markets Transactions.

2) The complainant shall file an initial complaint against the respondent first as stated in article no. 8 of Administrative Decision No. (45/R.T) of 2016 concerning the Regulation for complaints of Financial Markets transactions.

3) A complaint shall be written in Arabic language and state the filing date, along with the following data and documents:

1- Complainant's full name, current address and contact information including the address in detail, phone number and email, and copy of the valid personal ID card.

2- Respondent's full name, its last known address, phone number and email, if any.

3- A Copy of the initial complaint.

4- A detailed explanation of the subject of the complaint, along with listing the facts in chronological order, including the date and the time if possible.

5- The complainant's clear requests.

6- Attaching the supporting documents of the complaint.

7- Clarifying whether the complainant or the respondent has previously taken legal procedures in this regard.

8- Copy of the complaints previously filed before the SCA or the relevant market if any.

9- Copy of the personal ID of the legal attorney if the complaint is filed by the complainant's legal representative, provided that the original copy of the proxy shall be submitted.

10-The signature of the complainant or its representative.

11- Any other data or information that the SCA deems necessary.