1) The complainant shall first verify SCA jurisdiction to consider its complaint by reviewing the provisions related to jurisdiction as stipulated in the Administrative Decision No. (45/R.T) of 2016 Concerning the Regulation for Complaints of Financial Markets Transactions.
2) The complainant shall file an initial complaint against the respondent first as stated in article no. 8 of Administrative Decision No. (45/R.T) of 2016 concerning the Regulation for complaints of Financial Markets transactions.
3) A complaint shall be written in Arabic language and state the filing date, along with the following data and documents:
1- Complainant's full name, current address and contact information including the address in detail, phone number and email, and copy of the valid personal ID card.
2- Respondent's full name, its last known address, phone number and email, if any.
3- A Copy of the initial complaint.
4- A detailed explanation of the subject of the complaint, along with listing the facts in chronological order, including the date and the time if possible.
5- The complainant's clear requests.
6- Attaching the supporting documents of the complaint.
7- Clarifying whether the complainant or the respondent has previously taken legal procedures in this regard.
8- Copy of the complaints previously filed before the SCA or the relevant market if any.
9- Copy of the personal ID of the legal attorney if the complaint is filed by the complainant's legal representative, provided that the original copy of the proxy shall be submitted.
10-The signature of the complainant or its representative.
11- Any other data or information that the SCA deems necessary.