The grievance application shall be filed using the form prepared for this purpose, along with all required data and documents within (30) days from the date of notifying those concerned with the decision. If the last day is a holiday, the term shall be extended to the following working day; otherwise the grievance shall be null and void. Moreover, the grievant shall have an existing and legitimate interest in the grievance. Grievances against (directions – warnings –referrals to judicial authorities). shall not be accepted.
1- Filling the approved form of grievance application.
2- Copy of the grieved decision in the matters mentioned in the service description.
3- Data of the parties to the grievance and their contact data in addition to the grievant identity.
4- Copy of the complaint previously filed to SCA or the relevant market (if the grieved decision is related to a complaint).
5- Copy of the proxy if the grievance is filed by the grievant agent, provided that the original copy of the proxy shall be submitted for being reviewed.
6- All supporting documents of the grievance.
7- Any other documents that the committee deems necessary for determination of the grievance subject, provided that they shall be submitted during the term specified by the committee.