Grievances shall be filed using SCA’s form, along with all the required information and documents, within 30 days of the date of notifying those concerned of the decision. If the last day coincides with a holiday, then the next workday becomes the last day. Otherwise, the grievance shall be deemed null and void. The grievant should have a legitimate interest in the grievance. Grievances are denied if they were about decisions made with respect to warnings or referrals to judicial authorities.
- The complaint was filed against an entity not licensed by SCA.
- A copy of the decision leading to grievance in the matters referred to under Service Description above.
- Contact details of the parties involved in the grievance, plus grievant’s identity paper(s) and document(s).
- A copy of the complaint previously filed with SCA or with the relevant market (if the decision leading to grievance involves a complaint).
- A copy of the power of attorney if the grievance is filed by grievant’s agent or representative. The original power of attorney should also be provided for examination.
- All the documents supporting the grievance.
- Any other documents required by the Grievance Committee as deemed necessary to resolve the grievance. Such documents should be submitted upon request.